To avoid processing fees charged by Stripe, larger, one-off donations can be sent directly into our bank account. Please contact us for our banking details.
Donations to the Good Shepherd Agricultural Mission LTD of $2 and over may be tax deductible. This will be identified in the relevant appeal details online, and will also appear on your tax receipt. Ongoing monthly donations are tax deductible and a consolidated receipt may be requested at the end of each financial year.
Disputes and refunds
All complaints, grievances and disputes will be treated seriously, quickly and in a timely manner, having due regard to procedural fairness and confidentiality. All parties are required to participate in the dispute resolution process in good faith. If you believe that there has been an error with your donation, you should notify us directly as soon as possible so that we can resolve your issue quickly. Any issues should be directed to the Good Shepherd Agricultural Mission in the first instance so that we can attempt to resolve the matter. If you are not satisfied with the outcome you can still refer it to your financial institution which will obtain details of the disputed transaction and may lodge a claim on your behalf.
It is your responsibility to ensure that there are sufficient clear funds available in your account. You should check your account statement to verify that the amounts debited from your account are correct. Variations are not possible, however you can easily cancel your ongoing donation subscription through the donation portal and then begin a new donation with the updated requirements. While you can easily and immediately cancel donation subscriptions yourself, we are happy to do it for you (however this may take up to 2 weeks). To do this please contact us through our website and mention details of your donation agreement, such as name, address, amount, etc. for ease of processing.